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undergraduate thesis
Uloga empatije u komunikaciji
2015. urn:nbn:hr:174:899841
Bošnjaković, Ivana
College of Slavonski Brod
Social Department

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Bošnjaković, I. (2015). Uloga empatije u komunikaciji (Undergraduate thesis). Slavonski Brod: College of Slavonski Brod. Retrieved from https://urn.nsk.hr/urn:nbn:hr:174:899841

Bošnjaković, Ivana. "Uloga empatije u komunikaciji." Undergraduate thesis, College of Slavonski Brod, 2015. https://urn.nsk.hr/urn:nbn:hr:174:899841

Bošnjaković, Ivana. "Uloga empatije u komunikaciji." Undergraduate thesis, College of Slavonski Brod, 2015. https://urn.nsk.hr/urn:nbn:hr:174:899841

Bošnjaković, I. (2015). 'Uloga empatije u komunikaciji', Undergraduate thesis, College of Slavonski Brod, accessed 18 November 2024, https://urn.nsk.hr/urn:nbn:hr:174:899841

Bošnjaković I. Uloga empatije u komunikaciji [Undergraduate thesis]. Slavonski Brod: College of Slavonski Brod; 2015 [cited 2024 November 18] Available at: https://urn.nsk.hr/urn:nbn:hr:174:899841

I. Bošnjaković, "Uloga empatije u komunikaciji", Undergraduate thesis, College of Slavonski Brod, Slavonski Brod, 2015. Available at: https://urn.nsk.hr/urn:nbn:hr:174:899841

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Metadata
TitleUloga empatije u komunikaciji
Title (english)The role of empathy in communication
AuthorIvana Bošnjaković
MentorAnita Kulaš (mentor)
Committee memberLena Duspara
Committee memberAnita Kulaš
Committee memberSanja Knežević
GranterCollege of Slavonski Brod
(Social Department)
Slavonski Brod
Defense date and country2015-09-14, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Organization and Management
Abstract
Završni rad „Uloga empatije u komunikaciji“ bavi se proučavanjem važnosti empatije u komunikaciji općenito i poslovnoj komunikaciji. Komunikacija je osnova i preduvjet svih međuljudskih odnosa. Kako bi bila uspješna, važno je razumjeti potrebe i osjećaje osobe s kojom komuniciramo, što nazivamo empatijom. Bitno obilježje empatije jest aktivno slušanje i prihvaćanje drugog bez osude i procjene prema svojim mjerilima. Empatija je također sastavni dio komunikacije u poslovnim sustavima, koristi se za motiviranje, vođenje i upravljanje, te kao takva neizostavan je dio komunikacije koja omogućava postizanje sporazuma i lakšu cjelokupnu komunikaciju. Proučavajući ovu temu zaključila sam da razvijanjem vještine empatije možemo postati izvrstan slušač i poznavatelj ljudi oko sebe, što je dakako izvrsna osobna i poslovna prednost.
Abstract (english)
Final work „The Role of Empathy in Communication“ is studying the importance of empathy in communication both general and business communication. Communication is the basis and the prerequisite of all human relationships. For the successful communication, it is important to understand the needs and feelings of the person with whom we communicate, what we call empathy. Important feature of empathy is active listening and acceptance of another without judgements and evaluation according to own criteria. Empathy is also an integral part of communication in business system and is used for motivation, leadership and management, and as such is indispensable part of communication that allows the making of agreements and the overall ease of communications. By studying this subject I came to the conclusion that we can become excellent listeners and connoisseur of the people around us by developing the empathy skills, which is of course an excellent personal and business advantage.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:174:899841
Study programmeTitle: Professional study program in Management
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
Created on2016-01-21 13:11:29